Privacy Policy
Last updated: January 2026.
This policy explains what personal information Tidy Pet ("we", "us") collects through tidy-pet.com, why we collect it, and what you can do about it. It applies to this website and to enquiries made through it.
1. Who we are
Tidy Pet, a mobile pet grooming service based at 4693 NW 199th St, Miami Gardens, FL 33055, United States.
Questions about this policy: [email protected] or +1 786-440-7212.
2. Information we collect
We only collect what you give us. Through the appointment request form, that is:
- Your name.
- Your email address.
- Your phone number, if you choose to provide it.
- The address where the appointment would take place.
- Details about your pet — species, breed, size, coat condition and any notes you add.
- The content of your message.
We do not ask for payment card numbers, financial account details or government identification numbers through this website, and the site does not process payments.
Our web host may keep standard server logs, which can include IP addresses and browser information, as part of normal website operation and security.
3. Why we use it
- To reply to your enquiry and give you a quote.
- To schedule, prepare for and carry out a grooming appointment.
- To contact you about an appointment you have booked.
- To keep basic records of work carried out for you and your pet.
- To meet legal or accounting obligations where they apply.
We do not sell personal information, and we do not share it with third parties for their own marketing.
4. Marketing messages
If we ever send occasional service reminders or offers, they will only go to people who have asked for them, and every message will include a way to stop receiving them. You can opt out at any time by emailing [email protected].
5. Who else sees your information
Only the people and services that need it to do the job:
- Our web hosting and email providers, which store and transmit the messages you send us.
- Professional advisers or authorities, where the law requires disclosure.
6. How long we keep it
Enquiries that don't lead to a booking are kept only as long as needed to answer them. Client and appointment records are kept for as long as we work with you, and afterwards for as long as tax, accounting or legal requirements apply. After that they are deleted.
7. Your choices
You can ask us to:
- Tell you what personal information we hold about you.
- Correct information that is wrong or out of date.
- Delete your information, where we are not required to keep it.
- Stop sending you marketing messages.
Write to [email protected] and we will respond within the time frame required by applicable law. We may need to confirm your identity first. Depending on where you live, state privacy law may give you additional rights; we will honour those rights where they apply to us.
8. Children
This website is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.
9. Security
We take reasonable administrative and technical measures to protect the information you send us. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
10. Cookies
See our Cookie Policy for what this site stores in your browser.
11. Changes
If this policy changes, the revised version will be posted on this page with a new date at the top.